Company: Howard Co.
Job title: Client Service Coordinator
Industries: Healthcare Services
Location of the job: Jasper, IN 47546
Years of Experience: 1+to 3 Years
Job Type: Full Time Employee
Education Level: Bachelor's degree
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☆Client Service Coordinator Job Description:
The purpose of this position is to be the point of contact on operational questions and issue resolution for group client relationships. This position acts as a liaison for Plan Sponsors and Third Party Administrators who work on behalf of Plan Sponsors, Financial Advisors, and Home Office Personnel.
☆Duties And Responsibilities:
1:Effectively conduct both verbal and written business communications
2:Follow all required client and PrO mandated procedures and policies.
3:Generate all required weekly reports to both client and PrO on a timely basis.
4:In conjunction with the Program Manager, ensure that all deliverables outlined in the SOW are met consistently.
5:Assist in the drafting and presentation of Quality Business Reviews along with Internal Account Reviews.
6:Facilitate regular meetings/discussions with client hiring managers regarding PrO’s program and delivery procedures.
7:Lead Supplier management activities including Supplier Forums, Scorecards, recruiting phone calls with hiring managers etc.
8:Consistently exhibit professional customer service and problem resolution skills.
9:Identify and resolve employee relations issues ensuring that timeliness and adherence to appropriate laws and regulations.
10:Manage all assigned daily desk operations and as appropriate recommend new processes and enhance current process to strengthen efficiency.
11:Sr. CSC will assist OPM in staff development, new staff orientation and training as well as providing input into and delivering performance reviews.
☆Position Requirements:
1:Ability to hear what is not stated, recognizing when customer is frustrated or may require education or instruction beyond the issue presented.
2:Ability to combine multiple resources to resolve customer issue.
3:Maintain customer and employer confidentiality.
4:Ability to multi-task and work independently or as part of a team to meet customer expectations as well as internal and external standards.
5:Good communication skills and ability to interact with people in a culturally diverse environment.
6:Strong computer skills, e.g. care management applications, Internet/Web, Microsoft Office (Word, Excel, Outlook).
7:Call center and healthcare experience preferred
8:Minimum of 2-4 years customer service experience in a position that required ownership for resolution of customer issues required.
☆Salary: $12.00 - $13.00 Hourly DOE
☆Contact US:
Denny
Jasper, IN 47546
Email to:Denny@gmail.com
Fax: (972) 673-7546
Phone:(972) 673-7546
The Client Service Coordinator Job Description is provided for guidance only.You should be edited to fit your personal situation.
